Building the UK business from scratch

Build a UK operation from the beginning: create the team, establish a customer base and develop the commercial and delivery capabilities needed to support recurring revenue.

I worked across sales, implementation and customer success, building both the business and the team behind it.

The customer base ranged from charities to global enterprises. Alongside winning customers, I focused on their implementation experience, ongoing success and the operating discipline needed to support sustainable growth.

The UK business reached €7M+ ARR, with consistent 110%+ net revenue retention. We established a broad customer base and a strong local team.

Net revenue retention above 100% means existing customers, taken together, spend more over time than they did before, after accounting for any who reduce or leave.